Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and mailing address provided when you submit a quote request, contact form, or otherwise communicate with us.
• Insurance-Related Information: Vehicle information, property details, business information, and other data you voluntarily provide when requesting an insurance quote.
• Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website, collected automatically through cookies and similar technologies.
• Communications: Records of your correspondence with us, including emails, phone calls, and text messages.

Important: Please do not submit sensitive personal information such as Social Security numbers, driver's license numbers, financial account numbers, or health information through our website forms or email. If such information is required, a licensed representative will contact you through a secure channel.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries;
• Connect you with licensed insurance carriers and underwriters;
• Communicate with you about your insurance needs, policy options, and our services;
• Send you informational or promotional communications (with your consent where required by law);
• Improve our website, services, and customer experience;
• Comply with applicable laws, regulations, and licensing requirements; and
• Protect the security and integrity of our business and website.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Insurance Carriers and Partners: To obtain quotes, bind coverage, or service your policy, we share relevant information with insurance carriers, managing general agents, and other licensed insurance professionals.
• Service Providers: We may share information with third-party vendors who assist us in operating our website or servicing you, subject to confidentiality obligations.
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Fortress Insurance Group LLC, our clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

We do not currently use third-party advertising cookies or cross-site tracking technologies for behavioral advertising purposes.

5. Text Message Communications (TCPA)

By providing your phone number and submitting a quote request or contact form, you expressly consent to receive informational and transactional text messages (SMS) from Fortress Insurance Group LLC regarding your inquiry. Message and data rates may apply. Message frequency varies.

• Reply STOP at any time to opt out of text messages.
• Reply HELP for assistance.
• Opting out will not affect your ability to receive quotes or services by other means.

We do not share your phone number with third parties for their own marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to avoid submitting sensitive data through web forms or email.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to legal retention requirements;
• Opt out of marketing communications at any time; and
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact us at [email protected].

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites, including insurance carrier portals and partner sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. New Mexico Residents

Fortress Insurance Group LLC is licensed in the State of New Mexico (License #8556786477) and complies with applicable New Mexico insurance laws and regulations governing the privacy of nonpublic personal information. If you have questions about your rights as a New Mexico resident, please contact us or the New Mexico Office of Superintendent of Insurance at www.osi.state.nm.us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: